Privacy Policy

Welcome to Exostride (hereinafter referred to as “this website”). We understand the importance of privacy to you and respects your privacy rights. This Privacy Policy aims to explain how we collect, use, disclose, process, and protect the personal information you provide when using our website and services.

 

1.What information do we collect?

  • Contact Information: When you contact us through the contact form, inquiry system, online chat tool on our website, or by directly sending an email, you may provide your name, email address, phone number, country/region, etc.

  • Business Information: Information related to your business needs that you provide during inquiries or consultations, such as the product models you are interested in, purchase quantities, project requirements, etc.

  • Device and Browsing Information: Your IP address, browser type and language, operating system, access date and time, referral URL, and cookies.

 

2.How do we use your information?

  • Respond to Your Inquiries: Provide responses to your product inquiries, detailed product information, specifications, and quotations.

  • Customer Communication: Communicate with you via email or phone regarding order status, answer questions, or provide customer service.

  • Marketing (with your consent): Send you marketing communications about new product releases, industry updates, promotions, and other information we believe may interest you.

  • Improve Our Website and Services: Analyze website usage data to optimize website design, product display, and overall service quality. –

  • Security and Compliance: Protect the security of our website, prevent fraudulent activities, and comply with relevant laws and regulations.

3.How do we share and disclose your information?

We are committed to keeping your information confidential. Except under the following circumstances, we will not sell, rent, or trade your personal or business information to any third party:

  • Service Providers: We may collaborate with third-party service providers, such as logistics companies (for shipping your orders), payment processors, IT support, and cloud storage providers.

  • Legal Requirements: We may disclose your information when required by laws, court orders, or government authorities.

4.Data Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, use, modification, damage, or loss. These measures include, but are not limited to, secure servers, SSL encryption technology, and firewalls.

 

5.Links to Third-Party Websites

This website may contain links to other third-party websites. This Privacy Policy does not apply to those websites. We recommend that you carefully read the privacy policies of any third-party websites you visit after leaving our website.

 

6.Children’s Privacy

Our website and services are not targeted at users under the age of 16. We do not knowingly collect personal information from children.

7.Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or updates to laws and regulations. Any changes will be posted on this page. We recommend that you check this page regularly for the latest information.

8.How to Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or wish to exercise your data rights, please contact us via the following: