PARTNER SUPPORT
Provide trustworthy support to every EXOSTRIDE partner
Commercial guidance, structured training and remote after-sales support from our Guangzhou headquarters.
Response within 48 hours
HOW SUPPORT WORKS
Our Partner Journey
A straightforward process designed to help your business move from initial requirements to ongoing support.
01
Submit Contact & Requirements
Share your company information, target market and partnership requirements.
02
Market Specialist Consultation
A market specialist contacts you to understand your goals and support needs.
03
Confirm Partnership
Align on cooperation terms, responsibilities and the scope of support.
04
Training & Delivery
Prepare your team with structured training and product resources.
05
Remote After-sales Guidance
Receive remote video guidance for setup, use and troubleshooting.
TRAINING & ONGOING SUPPORT
Guidance at Every Stage
We equip your team with the knowledge and practical guidance needed before, during and after the sale.
01
Pre-sales Product Briefing
Product positioning, key features, application scenarios and buyer questions.
02
1-to-1 Sales Consultation
Dedicated guidance for product selection, customer communication and sales preparation.
03
Post-sales Remote Video Guidance
Online video support for setup, usage guidance and practical troubleshooting.
REMOTE AFTER-SALES SUPPORT
Technical Guidance, Wherever Your Team Operates
Our support team provides scheduled online video guidance for setup, product use and practical troubleshooting. Support requests are answered within 48 hours.
Service boundary: Remote support is not a 24/7 hotline service.
QUALITY YOU CAN RELY ON
Certified Quality Systems
Our organization operates under established quality management systems that support consistent products and service processes.
ISO
ISO 9001
Quality Management System
ISO
ISO 13485
Medical Devices Quality Management System
GLOBAL
Global partnership
Support for distributors and rehabilitation organizations
OPERATIONAL CLARITY
Ordering, Delivery & Warranty
01
Submit your requirements
Provide contact details, market information and intended product requirements.
02
Speak with a specialist
Our market specialist will contact you to discuss the cooperation pathway.
03
Confirm delivery planning
Lead time varies by destination country and is confirmed for each order.
04
1-year warranty
Coverage applies to non-human-caused damage for one year.
GUANGZHOU SUPPORT CENTER
Let's Build a Stronger Partnership
Our Guangzhou team is ready to support your business with structured training and responsive after-sales guidance.
HQ
Guangzhou Headquarters
Guangzhou, China
EMAIL
info@exostridetech.com
We respond within 48 hours
REMOTE
Service hours
Monday to Saturday: 9:00 AM – 6:00 PM
(GMT+8 Time Zone)